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From Fretlight Knowledgebase
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Contents |
Sale and Customer Support
- I hear the Patent Pending Polymer fretboard is awesome, what's the scoop?
- I lost or never received my free included video lessons. Where can I get them?
- What is Optek's Return Policy?
- What is the difference between the Fretlight 200, 300 and 400 Series Guitars?
- What is included with each Fretlight Guitar?
- What are Optek's Shipping Procedures?
- How soon will I get my guitar after I order it?
- What is easier to start learning on, an electric or an acoustic guitar?
- What is the warranty on Fretlight Guitars?
- Is the Fretlight just for a beginner? Do you offer software for advanced players?
Guitar Support
- How does weather affect my guitar and how can I adjust for it?
- My Fretlight needs some adjustment. What are the proper setup/adjustments for the FG-400?
- How does it hook up to a computer?
- How do I properly care for the Fretlight Guitar?
- Can I put any strings on to a Fretlight guitar or do I have to use Fretlight strings?
- Can you plug the guitar into an amp without the lights lighting up? If you want the lights to light up, do you need to use a computer plug-in?
- Is the Fretlight Guitar suitable in size for younger kids or people with smaller hands?
- Can the Fretlight Guitar be customized? (i.e. pickups, tuners, etc.)
- Can I upgrade my older 200 or 300 series Fretlight Guitar to utilize the USB computer interface?
- How can I setup the Fretlight to play sound through my computer?
- How do different string gauges affect my playing?
- I hear buzzing on the strings and frets. What's going on?
- Is it possible to mount a Tremolo/Whammy Bar on the Fretlight Guitar?
- Does the Fretlight light up all 21 frets?
- How do I properly setup the Fretlight System with my computer and amp? I hear humming or noise out of the amp with the LEDs on.
- Where does a beginner player start? What do I need along with the guitar?
- The LED's just showing the "Demo light Pattern". What's up?
- The lights have stopped scrolling up and down but are not lighting up when I run the software.
- How do I restring my Fretlight guitar?
- Where can I get a copy of the Fretlight manual?
- How do I submit my guitar for repairs?
General Software support
- Do I have to be connected to the Internet to make the Fretlight guitar work?
- Can I learn to play specific songs on my Fretlight FG-400?
- How do I access the FULL scale list in Improviser?
- I'm getting a virus, malware, or spyware warning during the installation of my Fretlight's software.
- Can the Fretlight software work on 64 bit Windows or Mac machines?
- How many scales are built into the software?
- Where can I download Beginner 101 and 102?
PC Software Support
- How do I upgrade my copy of the Fretlight Studio?
- I'm having trouble with my software. What should I do?
- I installed the .NET Framework during my Studio installation but when I launch the installer again it asks to install .NET again.
- What is the Fretlight Studio Software?
- How do I install the Fretlight Studio?
- I'm installing the Fretlight Studio software. How do I keep my Fretlight videos and MIDI songs that I have purchased?
- Where can I download the four free Fretlight video lessons that came with my guitar?
- How do I open my Fretlight videos?
- I'm installing the Fretlight Studio software. How do I keep my Lesson and Style Paks?
- What are the system requirements for the Fretlight Studio software?
- Where are all the Studio Improviser FLI files?
- Fretlight Studio Help Documents
- Where can I update my computer so I can run the Fretlight software correctly?
- Where can I download a previous version of the Studio?
- The Fretlight Player will not launch after I click on "Start Learning Now"
- Where can I download AxMaster or Guitarz 6.6?
- I'm receiving an error message, "This application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-in line sxstrace..."
- Clicking on"Start Playing Now" in the Fretlight Studio just minimizes the program to the Window task bar.
Mac Software Support
- Is the Fretlight Mac compatible?
- I'm installing the software on a Mac and it is asking me for a password during the install process.
- How to install Fretlight Videos and Hal Leonard Videos on a Mac
- How do I install the Mac Fretlight Studio?
- I'm using Mac OS 10.5 or 10.6. Which software can I use?
- The Fretlight Studio's buttons are not functioning.
Guitar Pro Support
- After I enter my ID into the demo GP6 to unlock the program and start the Updater I get an error message saying that I need to manually open the Updater as a administrator.
- I never received my Guitar Pro 6 ID or I need to get my ID again.
- Installation instructions, with an ID, on a Mac
- Installation instructions, with an ID, on a PC
- I am having issues registering my Guitar Pro software.
- Where can I download the Guitar Pro 6 Fretlight Ready demo installer?
- How do I find tab songs for Guitar Pro 6?
- I already have GP 5/6 and I would like to try out the Fretlight demo version. Is there anything I need to know?
- No matter what I do, I cannot download my RSE soundbanks through the GP6 Updater.
- Where can I find the Guitar Pro 6 user manual?
- I need to do a clean install of GP6. How do fully remove the software?
- GP6 is reverting back to the demo mode after I complete all the updates to get to version 6.1.1.
- Where can I get my GP6FR ID?
Suggestions
Please contact us via email at Email Optek if you have any suggestions or requested topics.
